Terms & Condition
Table of Contents
We at Ashirwad Tours & Travels (AT&T) make every effort to provide you and your family with the best services in a pleasant and friendly atmosphere at all times. We strive for your complete satisfaction and endeavour to provide a safe and secure travel without any misunderstandings. So please read and understand the booking conditions for your holiday, before you register yourself for any of the tours packages.
The ‘Terms and Conditions’ given below OR on our website, The Tour Registration Form, Quotationand any other printed material, together with ‘Frequently asked questions (FAQ)‘ & ‘How To Book Your Tour, form the basis of our contract with you. You have to strictly comply with all the terms and conditions laid down herein while subscribing any of our tour packages.
Scope of Activities
Ashirwad Tours & Travels is basically travel and holiday organizer only. We do not control or operate any airline or any other mode of transport like shipping, railway, motor, buses, coaches etc. Our Tours and Travels Division also do not control any Hotel, Transport or other facility or the services mentioned. We take utmost care in selecting all the ingredients for making your holiday a comfortable one. We only select based on our experience and their market goodwill, but do not have any control over their operation. Thus, we are not responsible for any injury, loss, personal harm, death or damage to the person or property which may be caused by the commission and omission of any act on the part of the independent contractors, its management or employees. However compensation can be claimed against such independent contractors directly by you as per law for such acts of commission and omission on their part.
There are preset menus for meals provided on tours from hotel/restaurants (if included in packages). During the tour we will provide hygienic delicious &pure vegetarian food. The types of meals are clearly indicated herein. Unlike an airline we cannot process a special meal nor can we guarantee a special diet for the passenger except mentioned herein and preferred by you. The delicious food includes morning breakfast, lunch, evening tea / coffee and dinner. We however, reserve the right to change the meal arrangements if circumstances makes it necessary for us to do so. In event of the tour participant missing any meal due to any reason, then no claim can be made for the meal he has missed and not utilised. Also note that during the to and fro train journey we do not provide any food service. Also note that meals are mostly provided from hotel as per various meal plan like CP, MAP & AP, whereas CP Mean (Only Breakfast) which start being served from second day of your tour till last day of tour, MAP means (Breakfast & Lunch OR Dinner) in which lunch/dinner start being served from first day till a day before last day of tour & breakfast being served from second day of your tour till last day of tour&AP means (Breakfast, Lunch & Dinner) in which breakfast start being served from second day of your tour till last day of tour, lunch start being served from second day till a day before last day of tour & dinner start being served from first day till a day before last day of tour &
You will be out on sightseeing tours to carry your memories most of the time and hence we have taken care to select hotels, which are comfortable. Most of the rooms have a private bath or shower and they may be located in the city centre or away from the city centre. Air – conditioning, central heating and other facilities are solely at the hotelier’s discretion, dependent upon factors such as weather conditions, local systems, tour type, etc. Triple rooms are not larger than twin rooms and the third bed is often a roll-away mattress put in a twin bedded room. Passengers will have to abide by the check-in and check-out times of the hotels.
Though we have not published the name of the hotels and resorts in the tour, we reserve the right to change the same due to unavoidable circumstances, when we may have to provide alternative, similar accommodation, for which no refund shall be allowed. The rooms shall be allotted as per the check in time of the hotels and resorts and they shall have to vacate as per check out time. In some hotels and resorts the rooms may be twin bedded. No extra bed is provided for children below 12 years(Unless specifically requested for and additional amount paid for).In case of certain Government hotels and Private hotels, full deposit has to be made in advance to confirm the reservations. In such cases, no refund for that amount can be given for amendment, cancellation or non utilization of the said services.
Note : In most Hotels, extra bed constitutes a mattress with bed sheet, blanket and pillow.
For tours, the check-in time for hotels and resorts is at 12 noon and check-out time is 10 am in some hotels and resorts, early arrivals and late departures should be adjusted by the guests themselves as per the respective check-in and check-out timings of the respective hotels and resorts. We will not be responsible or liable in case of loss of baggage or personal effects from the hotel. Any damage caused to the hotel during your stay shall be payable by you, and the company will not be liable for the same.
As the reservation for the train starts 60 days prior to the date of journey, hence we suggest and request to book your tickets 60 days in advance, if the tickets are booked in Tatkal coach then passengers have to carry Original I-Card on which name ticket is issued. Train or Air fair is not included in our tour packages. Please book your journey tickets well in advance or you may contact the travel agents for your journey tickets. After journey reservation tickets arranged by your own arrangement or through our select booking agents, please contact our sales office for information on meeting point and timing at the particular station or airport where you have to reach on your own for journey.
Coach Seating (In Fixed Departure Tours)
Our seat numbers are allotted on the booking priority basis on first cum first serve basis and seat numbers remain fixed throughout the tour, seat nos. 3, 4 in each bus / coach are reserved as premium seats. Passengers can book the same by paying a premium cost (seats subject to availability). Children below 4 years are not provided with seats in buses. Still the passengers may interchange their seats with their co-passengers, on mutual consent, after getting down from train. If there are less number of passengers, then we may provide a car, traveller, innova or mini bus. If there is any traffic or road related problems like, road block, or traffic jam, you will have to co-operate with the tour manager. In case of accident, please follow the instructions of tour manager to reach the next destination, in such cases we are not liable for the damage to your luggage or any injury to the passenger. However we will provide every possible of assistance and help in case of an accident. There is a strict no smoking, drinking and eating policy on the buses/vehicles. If you are carrying any high value items on the coach, we advise you not to leave them behind when you leave the coach. We will not be responsible or liable in case of loss of such items from the coach. Any damage caused by you to the coach during the travel shall be paid by you, and the company will not be liable for the same.
We may often operate more than one coach per departure date. For the comfort and convenience of the passengers, sometimes we change the direction, or slightly amend the itinerary, including the flight/train/coach routing. We will advise you of these amendments, prior to the start of the tour or during the tour. In the event that a passenger / joining passenger misses out on any part of the sightseeing tour or any such tour due to delay on his part, he will not be entitled to claim refund for the same.
The registration amount paid while booking is a non-refundable. The full payment must be received in accordance with the procedure laid down in the Brochure, under the heading “How to book your Tour”. Travellers must clear the entire billing amount of the tour before the tour departure date. In case of dishonoured cheques, passengers will have to pay Rs.150/- per cheque and other service charges. Please note dishonour of cheque is a criminal offence and the company reserves the right to take legal action, if required.
The price quoted in our proposal or brochure has been calculated as per the rates prevailing at the time of printing / submitting quotations. The company reserves the right to amend/alter the price published in this brochure in case of supplier rate fluctuations and / or fuel costs, before the date of departure. Any such increase in price must be paid for in full before tour departure by the passenger.
If any traveller wishes to deviate from the tour itinerary, company reserves the right to charge an additional supplement, which may affect the passenger’s tour price.
It is advisable to acquire adequate Holiday Insurance cover for protection from any expenses such as medical, legal, hospitalization, accident etc.
Transfer of Tour
A transfer from the originally booked tour to another tour will be treated as a cancellation on that tour and a fresh booking on another. All cancellation charges as stated herein will apply. Tour price and discounts available during fresh booking will be applicable.
Ashirwad Tours & Travels reserves the right to publish the passengers’ photographs or group photographs taken during the tour without intimation or permission from the said passenger(s) for promotional activities of tourism.
The company reserves the right to amend, alter, vary or withdraw any of the discounts without prior intimation. The discount is valid for limited number of seats and limited period only. The discount given to the passengers will be at the sole discretion of the company and may vary from passenger to passenger and for bookings done on different dates for the same tour due to various factors. To avail of the discount, traveller must pay the minimum registration amount at the time of booking itself. Discounts are not available on amounts charged for children
Privacy of Information
Company will treat all the information furnished by you as confidential and will share only the necessary information with airlines, hotels and other service providers like airlines, hotels and others who will provide the services to you during your tour. However, we may be constrained to disclose the said information, if required by the law or by an order of a court government / statutory authority over the company. While booking your tour, please provide your Government Issued ID Card/ PAN number as per central Government regulation.
All services such as airline seats / hotel accommodation / ground transportation are pre blocked well in advance. We are liable to pay penalties to all our suppliers / vendors / independent contractors if these services are released within the mentioned time frame. If the passengers have to cancel the tour due to any reason, they have to make an application in writing to that effect, along with the original receipt issued by the company. Such cancellation will attract the cancellation charges as per tour policy.
20% Of Total Package Cost (Non Refundable).
50% Of Total Package Cost if cancelling on/within 21 days of travel date.
75% Of Total Package Cost if cancelling on/within 15 days of travel date.
100% Of Total Package Cost if cancelling on/within 07 days of travel date.
After your confirmation we have to pay & book with various providers / suppliers. So, you have to abide with the following payment policy to avoid any hassle / confusion. (Note : Traveller need to pay 100% of the amount to book the rail & flight tickets, if being purchased through us). Payment for land packages must followed as below.
25% as 1st Payment For Booking Confirmation.
30% as 2nd Payment On or before 21 days of travel date.
35% as 3rd Payment On or before 15 days of travel date.
10% as 4th Payment On or before 07 days of travel date.
There is no contract between Ashirwad Tours & Travels and the passenger until appropriate payments are received according to the payment terms. If full payments are not made within the time frame, the company reserves the right to cancel the booking with consequent loss of deposit and apply cancellation charges as applicable or forfeit the amount paid as cancellation.
The entire tour cost or booking amount as agreed, vide cash / local cheque (Gorakhpur) / demand draft(DD) in the name of “Ashirwad Tours And Travels” has to be paid at the time of booking.
Payment can also be deposited to our company account, details as below.
A/C NAME : ASHIRWAD TOURS AND TRAVELS
A/C TYPE : Current Account
A/C NO : 031905500961
BRANCH CODE : 0319
IFS CODE : ICIC0000319
MICR CODE : 273229002
BANK NAME & ADDRESS : ICICI BANK LTD, A.D.TOWER, GROUND FLOOR, BANK ROAD,
GSTIN- 09BCVPS6822C1Z3 PAN – BCVPS6822C
Total balance amount is to be paid 07 days prior to tour departure without waiting for reminder from Ashirwad Tours & Travels, as per schedule in cash / DD / localcheque (Gorakhpur). If booking is made within 20 days of tour departure, full payment along with “Tour Booking Form” shall be accepted vide cash / local cheque / DD in our Gorakhpur Office only. Please do not make any cash payments except directly to us under Ashirwad Tours & Travels cash receipt. Full air / rail fare must be paid 2 months in advance. Any amount in this head has to be paid in favour of Ashirwad Tours And Travels, payable by DD / local cheque (Gorakhpur).
Any contract or agreement entered into with the company are entered at Gorakhpur (UP). Therefore any disputes or matters pertaining to the tours, clubbed individual departures or other services, will be subject to Gorakhpur (UP) jurisdiction only. A contract or agreement is deemed only upon issuance of any official Ashirwad Tours & Travels money receipt.
We have made arrangements with some tour Travel Operators / Persons to facilitate information dissemination and tour bookings. Ashirwad Tours And Travels does not take any responsibility for tours, packages or services sold by these representatives, which are not published in AT&T’s brochure / Quotation or operated / managed by Ashirwad Tours And Travels. All payments made to them will have to be as per their payment terms & Ashirwad Tours And Travels is not liable / responsible for any loss of such payment made to any of our vendors.
Tour Cost Exclude
Railway / airfare, laundry, excess luggage charge, bed tea, room service, tips, portage at airport, railway stations or buses, charges for surfing, fishing, medical expenses, meals and snacks on rail and long distance bus journey of six hours or more, any entertainment programmes and other items of personal nature& things which are not specifically mentioned as included in the tour details.
Amendment Policy (Prepone & Postpone)
- In case traveller wishes to prepone /postpone his or her travel dates, we request you to kindly reach us 30 days prior to journey date via mail.
- Traveller can postpone/prepone their tour once without any additional charges (if intimated before 30 days of travel date in written). However postponing & preponing second time will attract additional charges. Also note that few service providers (Hoteliers, Transporter etc.) may apply rescheduling charges even after meeting above requirement. In such cases rescheduling charges will deducted from the advance payment.
- In all rescheduling scenarios, the services and cost will be subject to availability season/off season time.
4. Validity to utilize your advance payment in reschedule scenario is 1 Year from the date of advance payment.
5. Advance payment against your final quote, are transferable i.e. you can pass on your booking to any of your friends/ relatives. (Note : In order to transfer your booking you must meet the above requirement first.)
6. Any amendment requested during the tour, will be treated as a fresh booking and additional cost will be charged other than earlier allocated tour cost.
If the tour program has to be changed / extended and sight seeing postponed/cancelled due to reasons beyond our control like riots, political unrest, bandhs, accidents, or any natural/ man made calamities, the passengers will have to accept changes made in itinerary, hotel, transport and bear the additional expenditure incurred to facilitate the same.
If any passenger leaves the tour mid-way, due to any reasons whatsoever, no refund shall be offered for the remaining portion of the tour. The expenses for the return journey shall also be borne by the passenger on tour itself.
Please note that any Tax including GST as applicable by government on air fare and railway service etc. will be collected at actuals from Passengers
The passenger has to follow a high standard of reasonableness in his / her behaviour and approach and respect to the customs so that no disturbance is caused to fellow members of tour or general public at public places so as to make his / her as well as others tour comfortable. The passenger will not be indulging in any unwarranted or illegal activities during such tour and also he / she shall be solely responsible and liable for any such activities without attributing anything to Ashirwad Tours and Travels.